Privacy Policy - Post Peach

1. Introduction

Welcome to Post Peach ("Service," "we," "us," or "our"), operated by Delivery Operator Technologies LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media scheduling application.

By using Post Peach, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

2.2 Information Collected Automatically

2.3 Information from Third Parties

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Schedule and publish your social media posts
• Provide analytics and performance insights
• Enable team collaboration features
• Process payments and manage subscriptions

3.2 Service Improvement

• Analyze usage patterns to improve features
• Develop new functionality
• Optimize user experience and interface
• Conduct research and analysis
• Fix bugs and technical issues

3.3 Communication

• Send service-related notifications
• Respond to customer support inquiries
• Provide updates about new features (with consent)
• Send marketing communications (with consent)
• Alert you to security issues or account changes

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Detect and prevent fraud or abuse
• Protect rights, property, and safety
• Respond to legal requests and court orders

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

• When you explicitly agree to sharing
• When you connect third-party services
• For features requiring data sharing

4.2 Service Providers

We share information with trusted third-party vendors who assist us in:

• Payment processing (Stripe, PayPal)
• Cloud hosting and storage (AWS, Google Cloud)
• Analytics services (Google Analytics, Mixpanel)
• Customer support tools (Zendesk, Intercom)
• Email services (SendGrid, Mailgun)

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Social Media Platforms

• Content you schedule for publication
• Authentication tokens for posting
• Required metadata for scheduled posts

4.4 Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Respond to valid legal requests
• Protect our rights or property
• Prevent illegal activities
• Ensure user safety

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.6 Aggregated Data

We may share anonymized, aggregated data that cannot identify you personally for research, marketing, or business purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

5.1 Security Measures

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and assessments
• Access controls and authentication
• Secure coding practices
• Regular software updates and patches
• Incident response procedures

5.2 Account Security

• Strong password requirements
• Optional two-factor authentication (2FA)
• Session timeout for inactive accounts
• Account activity monitoring
• Suspicious activity alerts

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

6.1 Active Accounts

• Account information: Duration of account plus 30 days
• Content data: Until you delete it or close your account
• Usage data: 24 months
• Payment records: 7 years (legal requirement)

6.2 Deleted Accounts

• Most data deleted within 30 days
• Some data retained for legal compliance
• Anonymized data may be retained indefinitely

6.3 Backup Systems

• Deleted data may persist in backups for up to 90 days
• Backups are securely stored and access-restricted

7. Your Rights and Choices

7.1 Access and Portability

You have the right to:

• Access your personal information
• Download your data in a portable format
• Review information we have about you

7.2 Correction and Update

You can:

• Update account information through settings
• Correct inaccurate information
• Request correction of data we hold

7.3 Deletion

You may:

• Delete specific content or posts
• Request deletion of your account
• Request erasure of personal information (subject to legal requirements)

7.4 Opt-Out Rights

You can opt out of:

• Marketing communications
• Non-essential cookies
• Analytics tracking
• Third-party data sharing (where applicable)

7.5 Restriction and Objection

You have the right to:

• Restrict processing of your data
• Object to certain uses of your information
• Withdraw consent where processing is consent-based

7.6 How to Exercise Your Rights

Contact us at admin@deliveryoperator.com to exercise any of these rights. We will respond within 30 days.

8. Cookie Policy

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookies through:

• Browser settings
• Our cookie preference center
• Third-party opt-out tools

Disabling certain cookies may affect Service functionality.

9. International Data Transfers

If you access our Service from outside United States:

• Your information may be transferred to our servers in United States
• We ensure appropriate safeguards for international transfers
• We comply with applicable data protection laws
• We use standard contractual clauses where required

10. Children's Privacy

Post Peach is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at admin@deliveryoperator.com.

11. California Privacy Rights

11.1 California Consumer Privacy Act (CCPA)

California residents have additional rights:

• Right to know what information we collect
• Right to know if information is sold or disclosed
• Right to opt-out of sale (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11.2 Shine the Light Law

California residents may request information about disclosure of personal information to third parties for marketing purposes.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights:

12.1 Legal Basis for Processing

We process your information based on:

• Contract performance (providing our Service)
• Legitimate interests (improving our Service)
• Legal obligations
• Your consent (where applicable)

12.2 Additional Rights

• Right to lodge a complaint with supervisory authorities
• Right to withdraw consent
• Right to data portability
• Right to be informed about automated decision-making

12.3 Data Protection Officer

Contact our DPO at: admin@deliveryoperator.com

13. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice in the Service

The "Last Updated" date at the top indicates the latest revision. Your continued use after changes constitutes acceptance.

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

16. Accessibility

This Privacy Policy is available in alternative formats upon request. Contact us at admin@deliveryoperator.com for assistance.